Our customer service ethic is simple – ‘to provide the best customer experience, every time’.
Customer Service Officers are the front line and most visible agents of Brand representation to the public in either a true Customer Service or Concierge role. Our team of dedicated professionals develop a culture of ownership and are completely imbedded in our clients’ organisations. To fully immerse ourselves in your business, to completely understand the daily goals and to, above all, completely align our service delivery ethos is the cornerstone of our operation.
Each customer service agent has undergone our Customer Service training program which delivers a ‘customer first’ regime; this is then further underscored by the creation of a site specific training module to best serve the needs of the client formulating site specific training to augment the training programs already in place. The training does not stop there however, we regularly update our training to encompass new trends in customer care – be it by customer interaction, measurement tools or simply monitoring and acting on feedback.
Our team delivers exceptional customer service duties, recognising that great service needs great ambassadors and great engagement – it’s not a revolutionary line of thought but something of a rarity in the industry, and something you can depend upon ATS to deliver.
CUSTOMER SERVICES I SERVICE EXCELLENCE